Guest post by DNL OmniMedia

For nonprofits, hosting an event is about more than raising funds; it's about building relationships, engaging supporters, and advancing your mission. With a constituent relationship management (CRM) system, you can streamline these tasks and ultimately drive greater impact for your cause. 

In this guide, we’ll explain how to harness the power of your CRM software to plan, execute, and optimize events. From efficiently managing event registrations and ticket sales to capturing donor data, these insights will help you enhance every aspect of your event strategy.

Leverage Integrations

Certain CRMs have built-in event management tools, allowing users to plan events and analyze their performance all in one platform. Other systems, however, may require users to integrate third-party software, including: 

• Event management software: Integrate your CRM or donor management system with event management software. This integration allows you to seamlessly manage event registrations, ticket sales, attendee information, and communication. It also provides tools for tracking attendance, managing check-ins, and collecting valuable data about your event attendees.

• Email marketing tools: Connecting your CRM or donor management system with an email marketing platform like Mailchimp can help you send personalized event-related emails. You can automate event reminders, updates, and post-event follow-ups, as well as segment your email list to ensure the right messages reach the right recipients.

• Payment processing systems: If your event involves ticket sales, donations, or merchandise purchases, integrating your CRM with a secure payment gateway is essential. This integration ensures that payments are processed smoothly, reducing manual data entry and potential errors.

If you need help integrating these tools, consider working with a technology consultant. Their expert teams will assess your technology infrastructure and identify compatible solutions. They can then configure and customize the integration, ensuring that data flows smoothly between your CRM and event-related tools.

Train your staff 

Training users on using the CRM before the event is crucial so that staff and volunteers are well-prepared to manage event-related tasks and interactions. It also helps prevent potential errors and confusion during event activities like registration, attendee tracking, and donor engagement. 

Take these steps to train your employees and engage them in the process of data management: 

• Customize training for roles and responsibilities. Not all staff members will use the CRM system in the same way. Tailor your training sessions to each staff member's specific role and their level of interaction with the CRM. For example, event coordinators might need to focus on managing attendee data and communications, whereas a fundraising committee may be more interested in payment processing. 

• Implement hands-on training and real-life scenarios. Instead of just theoretical training, prepare your staff for the event with hands-on training exercises and real-life scenarios. Allow staff to interact with the CRM system directly and practice using it in a controlled environment. Create simulated scenarios based on common event-related tasks, such as registering attendees, tracking donations, or sending out event communications. 

• Provide ongoing support. Learning how to use a CRM system effectively takes time, and staff members may encounter questions or challenges as they start using it. Even after the formal training period ends, offer ongoing support and resources, such as user guides, video tutorials, or a dedicated point of contact for CRM-related inquiries. 

After the event ends, schedule a check-in meeting in which staff can share their experiences and learn from one another. Gather feedback to identify any pain points that may require additional training or system improvements.

Personalize Outreach

Outreach plays an important role in building relationships, increasing attendee engagement, and ultimately enhancing the overall event experience. For the greatest impact, use the data stored in your CRM to personalize outreach based on:

• Engagement level: Leverage historical data to recommend events that align with an individual's past participation or interests. Include this information in your invitations to pique their curiosity and encourage attendance. For example, a major donor might be invited to an exclusive gala, while a new donor receives information about an upcoming welcome luncheon. 

• Behavioral triggers: Implement automated workflows to trigger personalized responses based on user behavior during the invitation phase, such as sending additional event details immediately after someone registers.

• Participation: After the event, thank supporters for their participation and contributions. To make the follow-up communication relevant, mention the specific sessions they attended or interactions they had during the event.

Keep in mind that your CRM data must be up-to-date and accurate for your personalization efforts to be effective. Implement data validation tools and procedures to verify email addresses, phone numbers, and postal addresses. This helps prevent inaccuracies and ensures that communication reaches the intended recipients. Additionally, enhance your database by adding missing information, such as social media profiles, job titles, or organization affiliations. 

Track Attendee Interactions

By monitoring attendee interactions, you can gather insights into which sessions or activities were most popular, which marketing strategies were effective, and what areas need improvement for future events.

Here are a few different interactions to take note of in the CRM:

• Event attendance: Record which events (fundraisers, workshops, seminars, etc.) attendees have participated in. This helps you gauge their level of engagement with your organization and identify their interests.

• Audience questions: Record questions asked by attendees during live or virtual sessions and capture poll responses provided by attendees during the event. Analyze the results to gauge attendee sentiment and areas for improvement.

• Donations: Track all donations and contributions made by attendees, including one-time donations, recurring donations, and in-kind contributions. Knowing how much and how often attendees donate helps you assess their financial support and identify potential major donors.

• Communication engagement: Monitor how attendees engage with your organization's communications, such as emails, newsletters, and social media. Track metrics like open rates, click-through rates, and response rates to tailor your communication strategy to their preferences and interests.

Throughout this process, implement robust security measures to protect sensitive data like credit card numbers, demographic information, and personal opinions. Contact your CRM provider or work with a nonprofit consulting firm to encrypt data and conduct a security audit to identify potential vulnerabilities. 

Whether you're organizing a charity gala, fundraising auction, volunteer recruitment drive, or any other type of event, a CRM can be your greatest asset. We encourage you to dive deeper into your system’s features and adapt your approach based on real-time data. Doing so will help you host successful events well into the future.