DonationMatch Nonprofit Upgrade Money-Back Guarantee

We stand by our promise to deliver exceptional value. If you fully utilize all the benefits of your Pro Event or Pro VIP upgrade in good faith and do not receive at least 3x the value of your investment, we’ll refund your upgrade fee in full.

To qualify for the guarantee:

  1. Complete your 1:1 Event Marketing Review or Strategy Call at least 45 days before your event.

  2. Request all appropriate items from your donation catalog.

  3. Accept suitable offers promptly.

  4. Use upgrade-exclusive tools, templates, and offers as applicable.

If you believe the combined value of goods received, partner savings, tools, and expert advice does not equal at least 3x the cost of your upgrade, simply complete the form below within 30 days after your upgrade expires, and we’ll confirm eligibility and issue a full refund of what you paid.

 
 

Guarantee Minimum Not Met?

Thank you for being part of the DonationMatch community and giving our upgrade a try. If you're back here, it seems that despite your best efforts and ours, the upgraded benefits didn’t deliver the outcomes we had hoped for.

We’re committed to growing and improving to serve you better in the future. For now, please fill out the form below. Once we verify your information and confirm that your refund request meets the eligibility criteria, we’ll promptly process your refund.